Refund & Returns Policy
Last updated: 4/2/26
1. Overview
This Refund & Returns Policy applies to purchases made from Aquariums Brisbane through our website for local pickup and delivery.
We comply with the Australian Consumer Law, which provides guarantees for products that are faulty, damaged, or not as described.
2. Faulty or Damaged Products
If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as possible.
Where required under Australian Consumer Law, we will offer:
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A repair
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A replacement
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Or a refund
Proof of purchase may be required.
3. Change of Mind
We do not offer refunds or returns for change-of-mind purchases, including:
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Ordering the wrong item
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Deciding you no longer want the product
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Incorrect measurements or fit
This does not affect your rights under Australian Consumer Law.
4. Aquariums and Large Items
Due to the size and nature of aquariums and related products:
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Returns may not be accepted once the item has been collected or delivered, unless the product is faulty or damaged
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Items must be inspected at pickup or delivery
5. Pickup and Delivery Issues
Please ensure:
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Correct pickup or delivery details are provided
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Someone is available to receive delivery if required
Additional fees may apply for re-delivery or failed pickup due to incorrect information.
6. Refund Processing
If a refund is approved:
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Refunds will be processed back to the original payment method
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Processing times may vary – eg. depending on your financial institution.
7. Contact Us
If you have any questions about this Refund & Returns Policy or believe you are entitled to a refund, please contact us:
Business Name: Aquariums Brisbane
Email: info@aquariumsbrisbane.com.au
Location: Brisbane, Queensland, Australia