Refund policy

Refund & Returns Policy
Last updated: 15 October 2026

This policy applies to purchases made from Aquariums Brisbane, including online orders, local pickup, delivery and freighted orders.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Faulty, damaged or incorrect products
If a product is faulty, damaged, not as described or supplied incorrectly, please contact us as soon as possible. Depending on the circumstances and your rights under the Australian Consumer Law, a remedy may include a repair, replacement, refund or other appropriate solution.

We may request proof of purchase, photographs or other information reasonably required to assess the issue.

For large, heavy or difficult-to-return products, including aquariums and cabinetry, please contact us before arranging transport. Where required by Australian Consumer Law, Aquariums Brisbane will arrange collection or cover reasonable return costs.

Change of mind
Aquariums Brisbane does not generally offer refunds, exchanges or returns for change of mind. This includes situations where:

• the incorrect item or size was ordered
• measurements supplied by the customer were incorrect
• the product does not fit the intended location
• the customer no longer requires or wants the product
• a comparable product is later found elsewhere

This does not affect your rights under Australian Consumer Law.

Custom and made-to-order products
Many of our aquariums, stands, cabinets and associated products are manufactured or modified specifically for an individual order.

Custom, made-to-order or specially modified products generally cannot be cancelled or returned due to change of mind once manufacturing, ordering of materials or other committed work has commenced.

Where a cancellation request is made, any refund will be assessed having regard to work already completed, materials ordered or committed, reasonable costs incurred and the customer’s rights under applicable law.

Customers are responsible for checking and approving dimensions, specifications, finishes and other order details supplied or confirmed by them before manufacturing begins.

Aquariums and large items
Due to the fragile and specialised nature of aquariums and large fabricated products, we ask customers to inspect items at pickup or delivery where reasonably possible.

Any visible freight or delivery damage should be reported to Aquariums Brisbane as soon as possible, preferably with photographs of the product and packaging. Prompt notification assists us in managing freight claims but does not limit any rights available under Australian Consumer Law.

Damage caused after supply
A remedy may not be available where a problem has been caused by misuse, accidental damage, incorrect installation, unsuitable support, modification, improper handling or failure to follow supplied installation or care instructions, where permitted by law.

Refunds
Where a refund is approved, it will generally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Contact us
If you believe there is a problem with an order or would like to discuss a return, cancellation or refund, please contact:

Aquariums Brisbane
Brisbane, Queensland, Australia
Email: info@aquariumsbrisbane.com.au

We will work with you to assess the matter and provide an appropriate solution in accordance with this policy and Australian Consumer Law.